Store Advisor London

Horace is looking for a Store Advisor for its first boutique in London. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience

Responsibilities

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Your responsibilities will include :

Maintenance

• Keep the store clean and well-stocked
• Share maintenance needs with the office team
• Manage stocks of supplies and other items needed by the team

Inventory and stock management

• Keep stock well organized and in impeccable condition
• Manage inventory and supplies for both sales and stock areas
• Coordinate supplies with the office team.

Performance

• Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).

Welcoming and advising customers

• Welcome customers and act as their first point of contact with the brand.
• Create a special atmosphere and engage with customers
• Share the Horace story and act as a brand expert
• Share your product knowledge and personal experience
• Help customers choose the right products for them
• Guide customers through the space and always anticipate their needs

Profile :

• You have at least two years' experience in a boutique in any sector and a experience in the cosmetics sector is a plus
• You love to create an unforgettable customer experience and know how important details are
• You can take a step back and always find solutions, especially when it comes to the customer experience
• You're flexible with your hours, evenings and weekends
• You know our brand, understanding and speaking French is a plus

Horace recruitment process :

• A 1st screening with our Store Manager, to get to know you better and understand your career plan
• An interview with our Store Manager, to tell you about the position and answer your questions

Offers usually follow within 48 hours